It's an accepted reality of business that customers come and go. This is why you're always on the lookout for new customers – you know you can't just rely on the existing ones to keep things ticking over. Yet, you don't have to accept this fact lying down. And many don't! This article is about fighting back against those customers abandoning ship. It's about stemming the tide of the churn, and learning from a particularly effective set of principles devised by Harvard. Click here to learn how to manage customer churn in your business
Vinay Patankar, CEO & Co-founder, Process Street P.S. Create, track, and automate processes. Sign up to Process Street for free. |
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